Terms and Conditions
1. Booking Method
The total price of the requested services is confirmed via e-mail by one of our sale representative. When the customer accepts via e-mail the price offered then the reservation becomes a legally binding contract. You can book by e – mail or telephone as well, but please do leave a contact number.
2. Payment
Payment can be made by :
a. By Bank tranfer: To our bank account which will be given upon request. The customer is responsible for all banking charges and AET-Albanian European Transport should receive the exact amount agreed. In this case a copy of the bank transaction should be sent by e – mail to us.
b. By Money Transfer: Using a money transfer company like Money Gram or Western Union.
Confirmation of booking will be confirmed on arrival of payment required.
3. Prices
The prices of all services offered are in Euros and include all local taxes.
4. Booking Cancellation
When you book with us, you are entering into a legally binding contract and when you cancel the booking unilaterally, you may be subject to pay compensation for any loss resulting from the cancellation.
A booking can be cancelled at anytime in written form by e-mail . The burden of proof that a cancellation has been made accordingly lies with the customer.
Our cancellation policy will apply once your booking is confirmed. A confirmed booking is when you have received confirmation of any reservation in a written form.
Our cancellation policy is as follows:
a. If the reservation is cancelled or amended 30 days or more prior to the arrival date then a full refund will be given minus the refund transaction charges.
b. If the reservation is cancelled or amended 30 to 15 days prior to the arrival date then a 50% administration and banking charge will apply.
c. If the reservation is cancelled or amended less than 15 days prior to the arrival date no refund will be made.
d. In the case of no shows or early interruption of the tour, no refund will be made.
Exceptions:
If the booking cancellation is due to the case of major forces or unexpected circumstances (wars, strikes, disasters, terrorist actions, death of a close family member, etc.) the customer will be obliged to present proof in a written form. In such a case AET-Albanian European Transport will offer a full refund minus the refund transaction charges.
5. Insurance
There is no travel insurance cover included in the price of the tour.
We take no responsibility for any injuries or loss to you incurred whilst you are taking part in the tour. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings at any time during the duration of your tour.
6. Changes by us
We reserve the right to change our itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary and experiential value.
Once your booking has been confirmed we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of happenings outside the control of AET – Albanian European Transport. Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions, epidemic/pandemic or other health related crisis and similar. No compensation will be paid for force majeure cancellations.
We reserve the right to decrease or increase the price of our tours at any time.
7. Travelling
You must obey the laws of the country in which you are travelling in, whilst travelling on our tour routes. We would ask you to show respect to the many diverse customs that exist in the country you are travelling in and also foreign exchange restrictions. If you do not do so, your tour may be cancelled without any refund. It is our representative who will decide to cancel your tour or not and their decision will be final.
Your appointed AET- Albanian European Transport representative may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of AET Albanian European Transport. If you do not comply with the said representative and are not compatible with the general enjoyment and wellbeing of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
It is your responsibility to meet your tour at arranged points and times as per your travel documents or your tour guides directions. Because of the nature of the service, AET Albanian European Transport will not be liable for third party delays or cancellations. The AET Albanian European Transport will endeavour to ensure that departure and arrival times are met.
8. Special Diets
For safety reasons it is very important that all dietary requirements, food allergies etc. are communicated to our staff in advance of travel, so that passengers are not presented with foods which may cause allergic reaction.
9. Luggage
Where available, luggage porterage is included for one standard Arline sized checked-in piece of luggage per person. Please limit yourself to one large bag. Porterage starts from hotel reception. You are responsible for taking your luggage to your room where no porterage is available and always responsible for the transfer of your luggage from the coach to the hotel reception. AET Albanian European Transport drivers and guides cannot provide individualized help with luggage. AET Albanian European Transport is not liable for loss of or damage to luggage, or any other article or purchase while traveling.
10. Your obligations and responsibilities
It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.
During your tour your tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our Group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.
You are obliged to respect the right of residents living close to our hotels used by us during your tour, to live free from noise, vandalism or any other source of annoyance. Especially at night time. Any tour member who contravenes this policy will be reported to the local authorities.
We would ask you come to our tour with a positive frame of mind, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide and more importantly the other Tour members. Failure to do so may result in you being asked to leave the tour at the management’s discretion.
11. Complaints
In the highly unlikely event that you may wish to make a formal complaint against AET Albanian European Transport please inform us immediately. If the matter cannot be resolved during your trip after the representative’s best endeavours to do so, your complaint should be made in writing to AET Albanian European Transport as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated. AET Albanian European Transport will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
12. Weather Conditions
Under no circumstances can we be held responsible for weather conditions. No tour can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
13. General
The booking conditions detailed herein contain the entire contract between you and AET Albanian European Transport. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of AET Albanian European Transport .
This contract and all matters arising out of it are governed by Albanian law. Any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of the Republic of Albania only. Changes to these Booking Conditions will only be valid if agreed by AET Albanian European Transport in writing.
Every effort is made to ensure the accuracy of our brochures and other media at time of going to print, however AET Albanian European Transport can not be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
14. Disclaimer
Our website has been compiled in good faith but you should always verify information before you act upon it. Our maximum liability is always limited to the amount you have paid for one of our services conform the terms and conditions presented here.
15. Changing terms of use
AET-Albanian European Transport holds the right to change the terms of use at any moment without prior notice. Visitors are obligated to notice changes and adapt to them.